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Refill Requests

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Lately (last ~6months or more) we are seeing a lot of rx refill requests via efax from the pharmacy. These requests were never electronically sent via surescripts (ejellybean).

It is driving our providers a little crazy as the patient may request an e-refill through the portal generating a telephone encounter, the pharmacy may send a refill request and the provider has an ejellybean to respond to, or now a lot of documents which require to be printed out or a telephone encounter generated and then erx via that.

My goal is to get a gage from you all if there is any similar experience, and if there is any rhyme or reason why we may be seeing so many rx requests arriving via fax.


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