I am not sure what experience you all have had getting the latest upgrades but we have had nothing but trouble. Just trying to get it into our Training environment has been a struggle. We are installing new servers which is adding to it but there has been nothing but dropped balls and miscommunication on eCW’s side. The project managers took time off the weekend of the Training re-install leaving his backup with incomplete information causing yet another delay. We are now just a few weeks away from the 8/31 deadline and we are being told the resources may not available to guarantee we will be up and ready. Just Monday I was told 4-5 weeks. Our SAM Michele has been trying very hard to keep things rolling but I see the dysfunction to be more on the Implementation team side. I know of other agencies that have told me this was one of the worst upgrades they have done. I am now seeing why. I would like to hear if anyone else has had this same experience or if this has just been bad karma for us.
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