First post here, be gentle.
I’m working with a client that has nearly 200 endpoints across 25 different sites, some sites being pretty low bandwidth. They are currently using the EXE version.
For a number of reasons I really think eCW over Remote Desktop Services (Terminal Server) would be a big benefit, mainly performance and ability to upgrade editions relatively quickly.
I setup a pilot and all was going well, rave reviews. When we got to the point of testing the scanners, we ran into problems. I’m using RemoteFX USB redirection, and that works fine, the issue is that from within eCW (Version 11.4), when you go into Patient Doc, and select the ‘Select Scanner’ window, it doesn’t open, nothing happens. I can select ‘Advanced Scan’ and scan that way, but that is a bit of a hastle.
Working with eCW they upgraded to the latest version of 11.4.x with the same results, they tried a bunch of different things, and in the end said that the ‘select scanner’ window, for whatever reason, isn’t going to work on Server 2019.
My question to those with more experience, any one run into this problem? Anyone have scanning working properly on Server 2019, RDS too? What about Server 2016? I’m open to deploying Server 2016 for this effort. I’ve put in some major effort on this, and I think eCW made a genuine effort as well, I just know that no single entity is as powerful as the collective eCWusers.
Thank you,