What kind of junk software is this. If I use an apostrophe in my progress note, eClinicalWorks won’t allow it! I am beginning to serious consider switching to EPIC when our region makes the move. The new version 15.1 is ant-user, and we lost control over our software. I can understand when working for a large system, if the system puts restrictions but when the software manufacturer puts restrictions that’s intolerable. Give me Liberty or give me an alterative 21st software platform to use for medical care delivery.
Here’s a running list of my experience with this software. I was happy as a clam prior to Jan 2021.
ECW v11.52 problems
1) stupid TE. I clicked address and get pop up window, Do you want to address the encounter? are you sure?? extra click in between dozens of calls to return everyday.
2) Click progress note from encounter and get another CLICK. “Progress notes has TIFF/PDF attached. Will not be printed with the note. Please printed from the attachments button individual. Why does a doctor need this stupid. IS ECW just worried about lawyers or actually care about a quality product??
3) Sending Rx. Get annoying poorly designed interaction checked with scrolling in modern view.
4) picking Iced diagnosis- defaults as real time. Supper slow. Have to uncheck every am then that’s all day, but resets next office day! Another click.
5) should be able to go to Order set form assessment window, not go to treatment window then click order set when it highlights. One more click.
6) sending script is a 4 window process now. After sending, and closing verify window, you then have to close the SEND ALL window manually.
7) SEND all screen - Unapplied Changes alert With “You have made changes to the information in the window. Changes are only saved once you click the corresponding, apply to selected button, then send button. What would you like to do. Discharge or ? Useless. Didn’t need this alert for 15 years, do not need it now. didn’t apply with changes, 2-4 clicks.
8) Interaction checker button says loading for ever.
9) Lock out screen. the time expired window locks at inconvenient place. It freezes the computer and makes IT support hell. And to relogging in, you have to enter credentials 3 times! It should just close ECW rather than lockout all users the user. Also the practice should retain control of what is a safe lock out period. All my appointments last 1 hour, 30 minute locks outs are ridiculous and SHOULD NOT BE DEFINED BY THE EHR company. ECW lawyers once again at work. And if I’m on my private office, I don’t need it to lock out.
10) CCM module doesn’t work. forced to update to get the new codes, however then the new codes are 2020 codes and we have to update manually ourselves. Even though we pay ECW for the CCM module.
11) scheduled Insurance eligibility keeps crashing since upgrade
12) RCM EBO access keeps crashing.
13) RCM - During COVID we made decision to outsource ECW RCM but AR is getting worse with >90 day average 300% times industry normal.
14) When you are locked out which happens a lot more, a you have to login 3 times to regain access to the same app!!! Not just me. all users. The lock out screen forces you to reboot your computer if another user forgot to log out and you don’t have their credentials. since it blocks the entire pc.
15) Drug interactions screen pops up 3x per encounter. 1 when you add a drug to treatment section. second when you go to send all. On TE, it pops up AFTER sending the drug! What the heck!
16) Drug interaction window. Ridiculous and tech support says cant fix. we have large 32 inch monitors. The interaction window occupies 6 inches, leading to a few words per line and you have to scroll down pages and pages to check interactions. It’s not interactions at a glance. It encourages all users to just close the checker. ECW cannot change the size to get more info per screen. And once again, owners of ECW has no power to turn on or off the interaction checker.
16) selecting assessments - Real time is default checks (slows down the sym
Things were working well before this upgrade and only did this because ECW told me this isn’t beta and that I needed to upgrade if I wanted CCM to use correct codes. Instead, bugs everywhere, poor design, alert fatigue, loss of control. Oh and btw, the CCM module still is out of date with the wrong codes. I need this like a hole in my head! Our local hospital and practices network and clinically integrated network is moving to EPIC outpatient. And they are going to give big discounts to practices to make the move. 14 years ecw loyalist and this horrible upgrade could make me finally switch EMRs and jump ship to Epic. There are a lot of limitations over the years we lived with because the product and user experience was just so good. But v15.2 is 10 steps backwards. If they don’t address and correct these issues promptly, epic here we come.
17) Now that we can bill TE, they still don’t have a effective way to bill for it.
18) Doesn’t accept characters like Degrees symbol who when examining patients, that’s an issue.