We have been using the custom messenger campaigns to reach our patients to have them go to our website to sign up on our “interest form” for the vaccine. We have had several issues with the voice calls not going out, but the emails and texts do. Has anyone ever experienced this before?
This was what eCW’s reasoning was on the ticket we opened: Dear customer Please be advised that one of our vendor partners that provides Voice Messages Processing Services is impacted as the voice messages are getting stucked for processing. This was due to vendor public facing IP’s were getting blocked at our end. As of now the communication is whitelisted. All the voice messages transactions have successfully completed and queue is clear. We are marking this issue resolved for now. Thank you for your patience. Sincerely, eClinicalWorks 508-475-0450.
Really curious if anyone else has ever had this happen on a custom campaign or if anyone knows what a workaround or fix could be from a technical standpoint.
THanks!