We walked into a dysfunctional EMR on a Monday when it forced an upgrade on us to a new version of 11 point something. Office was down half a day trying to figure out what the problem was and then later on, we find out slowly, the scanners don’t work. Finally, we find out from ECW that the fujitsu scanners which were working fine up until the upgrade, will not work any longer. (What type of upgrade loses backward compatibility?). Finally, after having a pile of documents accumulated to be scanned, we find out there are only certain scanners that can only be purchased from certain sources that will work. The Epson scanner given in the list is a monochrome printer scanner that is no longer available but the preferred website provided by ECW mentions a color scanner which is available for purchase for a 78 dollar shipping charge. I am not even sure if it will work because the list provided by ECW mentions a monochrome scanner to be purchased from that specific website (which offers a color sanner/printer instead). Such a frustrating day with ECW today in the office. Now we have to wait till tomorrow to find out from ECW support if the color printer Epson scanner will actually work and then order it for whatever they charge for it. Moving to cloud was a mistake I believe. Shouldn’t ECW provide advance warning of an upcoming upgrade that would require preparation and purchase of equipment prior to the upgrade so we don’t lose functionality of the EMR?
↧