Dear customers, colleagues, and friends:
As the COVID-19 pandemic continues to pose unprecedented challenges, we wanted to take another moment to thank you for the extraordinary work you are doing to provide care to your patients. Each day, my colleagues and I are encouraged and inspired by your courage, sacrifices, and ingenuity.
The stories you share about connecting with patients and providing access to care reassure us that together we will emerge from this pandemic stronger than ever.
As a company, we remain vigilant in protecting the health and safety of our employees. Our work-from-home policy will remain in effect as long as necessary to ensure our employees remain safe and fully capable of providing the services and support you rely upon.
We understand practices may be facing difficult financial circumstances and we will continue to work with you to ensure your focus remains on your patients. We are extending our deferred payment terms, allowing you, if needed, to defer normal payments on eClinicalWorks invoices for an additional 30 days.
In the last month, our telehealth solution has emerged as a practical and important way for our customers to continue serving patients. Thousands of practices have implemented remote visits on a large scale, often for the first time. We have continued to enhance this fully secure solution to make it easier to use for both you and your patients. In addition, we are extending the monthly cap on telehealth service fees through September.
Finally, we will be conducting our 2020 National Conference online this October. Although we will not be meeting in person this year in Dallas, we look forward to presenting dozens of virtual learning sessions and online workshops for you to learn and optimize the use of our products and services. The online 2020 National Conference will be free for all attendees. We will send more details in the coming months and look forward to sharing this experience with you.
Once again, thank you for your leadership during these extraordinary times. Even as this pandemic remains an ongoing crisis, we know that better times are ahead for all of us. Together, we will persevere and push forward. Please do not hesitate to reach out to us for any help that you may need.
Be safe and stay healthy.
Regards,
Girish Navani and Your eClinicalWorks Team
↧
A Message From eCW CEO, Girish Navani
↧