With social distancing being the norm for the foreseeable future, we are looking for methods of remote check-in that would help to avoid lines.
Our main location is a multi-specialty office and it has about 30-40 facilities but centralized check-in. For example, there is a rheumatology office, an endocrinology, cardiology, podiatry, nephrology etc. Each of those is a separate facility and needs to be for financial and reporting reasons.
We looked at using eCW’s Kiosk feature, but that needs to be configured to one facility. Having a bank of kiosks in our shared waiting area each tied to one facility seems silly and inefficient.
We are open to using third party vendors. Does anyone have ideas/suggestions that have worked for them.
Here is our current check-in process:
- Car drives up and is given a paper with a phone number, and is asked to park and text the number.
- Registration staff calls the patient and goes over check-in information over the phone.
- They enter the cell number in the general notes section of eCW and mark the patient arrived.
- the office calls the patient when ready and the patient goes directly to the office.
Our problems arise when an insurance card or photo-ID needs to be scanned or any paperwork needs to be signed. At this point the patient needs to come in and wait on line at the check-in desk to get these items taken care of. We would like a way to capture signatures and scans remotely without having a kiosk for each facility.
Thanks in advance for any ideas/suggestions.