Hello,
We have the functionality turned on for patients to receive a reminder text before their TeleVisit appointment. We have had a few cases where it was reported to us that the text did not go out, but the reminder email did. I was able to replicate this with one of our test patients a few different times.
There is not a log on the front end that we can see the successful/failed texts for these TeleVisits, and when eCW looked on the portal server they did not see any texts in the failed log, nor were they in the success category. So we are unsure of how to even identify the total number of our patients that have failed texts. The only way we know it happens is when they call us to report the issue.
Have any other practices encountered this issue?
Thank you!