Hi all,
My office manager is trying to give a new employee two things on ECW and we are having problems. Can anyone help us out?
1. We would like to give him access to the Fax Inbox and Outbox. Currently when he uses ECW to go to Fax—> Fax Inbox it says “failed to access fax inbox folder ‘\FaxServerInBox’. Please make sure the folder exists.” Then if I click OK it says “Cannot read path \FaxServeInBox. Make sure the path is correct and you have file permission to access this folder.” There is definitely a folder that others in the office can access but we want to be able to give him permissions.
2. He needs access to the “Patient Docs” in the “Hub.” Currently when he clicks it nothing displays since he has no access to that folder.
We have admin privileges so please let me know if we can fix the above.
Thanks!