We just had our front desk people leave and two new employees start. We also just upgraded to V11. I’m not sure which of those two events caused this, but now the green sticky note (or rectangle) on the top of the progress note and telephone encounter views reads “Ins: Self Pay” instead of showing the actual insurance. The patient has insurances under “Pt Info” and this happens regardless of whether any are marked as primary or not, or whether they are verified.
It was helpful to be able to see the insurance without going into Pt Info. Let me know if you have any idea how to fix this, and spell it out for me if you can (since I am not familiar with the front end side of things). See attached to see what I’m talking about. Thanks!