This is a duplicate issue post, but we are still having a ton of trouble and hoping someone will see this and have a fix or similar situation:
We are an FQHC and have many case managers and BH providers that do alot of group therapy and have been group billing for about 2 years. Twice, we’ve had the group billing function stop working for both Resource providers and Licensed providers. Somehow the issue was fixed but we cannot find out what fixed it, even through lengthy discussions with eCW.
Now it is happening again and our resource provider group billers are getting the same error message that they do not have permission to group bill and need the Admin security setting to modify templates. This is NOT a setting we would give to anyone outside of our Admin team, but eCW insists this is the fix, until a fix is done in a future version (as usual)
Now for a third time, the users are getting that error message and I went through the same modify templates globally conversation with our SAM, a technician and a builder in eCW, and they insist the fix is to give the resource providers that security setting. This has been ongoing for about a month. We are told this is a BUG in the system and a hot fix has been requested in a future version of v11.40.xx, which is very non-specific. The workaround would be to individually bill everyone in the groups, which are sometimes 20 or more attendees, but that feature was not working for us. Those notes remained unlocked at this point.
Anyone else having group billing woes or is your group billing working appropriately? Maybe there is another workaround we are not aware of. We are on v11e, current version, eCW hosted.
Thanks for taking the time to read this long post and any info!
Karen