We had our upgrade to V11 in March and had fairly minor bumps. This week, two of our users starting having access problems in EXE. When they try to login, they get a series of errors:
“An occurred in init FTP from Database Err: -2147467259 Error during parsing, no element found at line 1”
“Error initializing Rx security info Object variable or With block variable not set Err: 91 Object variable With block variable not set”
“An error occurred on the server while getting login times data”
“An error occurred while Loading imported ERA Data”
If they click through all the error messages, eventually they can access EXE but they can’t search for patients… This is only affecting two users. Our IT department worked with eCW last night and reinstalled the application but it didn’t resolve the issues.
Any thoughts or ideas?