Has anyone had an issue where lab letters will not save after being printed? This has been happening to several staff and one provider. After they print the letter, eCW completely shuts down and the letter does not save in patient documents. They have to log back in and then scan the letter back in.
eCW’s suggestion of adding the load balancer IP address to the trusted sites in Internet Explorer was not helpful (surley, if that was the issue it would be happening to everyone) and their further suggestion to have the provider submit fiddler logs is a path down a black hole.
Any suggestions would be appreciated.