We were just upgraded to portal version 6.5 - prior to our upgrade, when a patient would “reply” from their portal to a message, the reply (in the form of a new message) would go directly to whom sent the original message - now, all messages are going back to the general “inbox” of the person who is listed to get all new portal messages (in this case its me). eCW is telling us this is how this is supposed to work now and that the only option is to now use the provider based routing. This does not make any sense to me - has anyone had this issue?
Our providers/staff got used to the replies going directly back to them from patients and now that is not happening any longer!