I’m soliciting for advice/opinions on how to manage phone time with ECW. We are a small 4-doc practice with no midlevels and we simply do not have the extra cash to hire an on-site IT person, so our office manager ends up spending several of her daily valuable hours on the phone with ECW staff. It is impacting the management of our clinic as she spend a disproportionate amount of time on comparatively small (but still significant) software issues.
Have any of you small practice folks considered banding together to manage the ECW bureaucracy? From our informal polling at the NUC, larger practices don’t seem to have the same issues, or at least get SAM’s who are better communicators (this is 90% of the issue).