Spontaneously getting labs Resent to portal. Patients upset getting for portal updates, only to log in to nothing new.
We asked support for help and they say it’s because we’re randomly going into charts that have not been opened for years, randomly marking unreview, then review on these random charts so that they are re-sent to the portal.
All this on charts that have not opened.
20 of these patients have not been in the clinic since 2018, and no person has opened their charts.
Every time we have stupid issues with eClinicalBreaks, they say it’s a problem with us. we did something wrong.
We switched to ecw fax server and suddenly everything came in duplicate, and they said it’s because places are sending it twice.
Complete nonsense, and after several weeks they fixed the glitch, with no apology. ‘
Now we’re getting spontaneous portal labs resent, to no fault of ours, and they say the same thing.
Does anyone have any insight to how to make this tub of garbage code work?
Dragging a paper chart around was Infinitely better than pushing this broken truck around all day, up hill.