We’ve been with ECW since 2005. Looking at switching to ECW cloud host server versus being in house. Several factors involved in this - cost of servers, IT help is off site and limited in resolving our ECW issues, multiple off site satellite clinics, etc. I am the one who gets stuck doing all the upgrades, fixing the crashes in house, etc - I want my life back and this way ECW does the patches and fixes the system if/when it goes down. Doctors want to be able to use ECliniMobile on Ipads while at hospitals and other facilities - 50+% of our patients not seen in clinic as we are a surgical practice. Cloud based allows them to go into our records from any computer as well without a remote connection. We have fiber optic internet so we are also wondering if the slow issues with version 11 would still occur.
Questions that I need help with before we go to this option.
Version 11 - does the EXE version still work like the version 10 does. I absolutely HATE the 10e version for billing data entry as I cannot tab thru my screens, must click with a mouse. It is absolutely paramount that I still get EXE version on cloud.
Fax solutions - if you go cloud, does the analog fax still work or do we need to go with eFax Solution? Is this a huge cost to change to?
Has anyone else gone in house to cloud? Pros and Cons please.