One of the 24(!!) posted today. For users of v11, the EXE version. I tested it (in our Test environment) on a name which seven patients share. The behavior described in the Alert is in fact what happens.
Description
Patient Safety Advisory: Confirmation Alert For Multiple Patients with Same Name in Patient Lookup - Version 11 Only - EXE Only
Steps to Reproduce
1. Look up a patient whose first name and last name matches with another patient in the system. In the scenario above, the confirmation pop-up that alerts the user about multiple patients with the same first name and last name along with the DOB of the patient selected by the user does not pop up.
Action Taken by eClinicalWorks
eClinicalWorks is working diligently to resolve this issue.
Recommended User Action
Please ensure to use other demographic fields to verify the patient you are selecting.