We are a heavy eClinicalTouch practice (all clinical staff, 50% of providers) because of how efficient and simple the eClinicalTouch 3 app was. It achieved that by focusing on efficiency over features. The new and “improved” eClinicalTouch app is the opposite.
It seems designed to cram all the extra features (Sunoh.ai, insights, etc) with a fancy UI but it fails at being usable for day to day patient care. It is so bad all our providers are ditching their iPads and going back to laptops and clinical staff are much slower working up patients.
For example, the office screen shows appts in a narrow list (can only see 4 appts, with over 70% of the screen blank) and is missing key information (does not show how long the patient has been checked in, so no idea which patient should be seen first). There is no color coding of important information (checked in/out, visit type, etc).
The progress note refreshes with EVERY change, takes 2-3 seconds to refresh and moves back to the TOP of the progress note so you lose your place, which really slows down the workflow as each task takes 5-10 seconds longer to perform. It is a frustrating UI experience, especially when in the room working up a patient.
There is no way to move from one section to the next (left side visit button shortcuts are gone), so if you update the medications, the screen refreshes, then you have to scroll back down to go to Allergies. Medication reconciliation/verification is buried 2 menus deep (extra clicks) so it often gets missed.
ePrescribing medications has to be manually selected EACH patient (it doesn’t auto-select), and that setting is buried a few clicks deep.
I’m sure it will be worked out eventually, but we put a ticket in already to try to go back to eClinicalTouch 3 (Case # 11598046).
Has anyone else found a way to work with eClinicalTouch 4, or fix the major issues?
