Any idea why this is occurring?
Thanks 
↧
Faxes failing due to FATAL_ERROR
↧
Today’s Poll: Multiple Birth Indicator
Multiple Birth Indicator
Does anyone know what this means?
What the point of it is?
I ask, because ECW placed it front and center of the patient hub, yet I have yet to meet a human being, outside of ECW , that knows what on earth it is for.
I can’t find the most recent colonoscopy, but I can find this meaningless indicator easily!
↧
↧
The “done” button is done!!
I was so excited to see the “done ” button on the common send is gone this morning!!!! It was becoming such a patient safety issue because of the constant meaningless clicks that were causing providers to blow by the screen instead of looking for the items that failed.
Just wanted to give a thumbs up to ECW!
↧
Anyone using Healow Connect?
Anyone using Healow Connect, or is it available yet? I signed up for a webinar in February. Users started noticing the ‘Connect’ button on the HUB and elsewhere today, and are asking about it. Not seeing a lot of info yet. I guess my biggest question is is there a cost with it (assume there is) and does anyone know what that is? Is it a flat fee or by feature enabled? I think I know the answer to that.
Thanks
Karen
↧
Electronic prescribing of diabetes supplies
After almost 20 years of of using eCW, we still struggle with electronic prescribing of glucometers, pen needles, and strips.
The Multum database is not complete. Not every brand is not included. We prefer to prescribe generically because we do not accurately know what is preferred by the insurance plan. Making custom entries sometimes works but the NDC becomes an issue.
We sometimes end up faxing the order to the pharmacy but we should not need to do this in 2024.
I would like to hear what others are doing.
(I do not want a call from support, my SAM, or a ticket created)
↧
↧
Any FQHCs use eCW’s UDS (eBO) reports?
Any FQHCs use eCW’s UDS eBO reports or is everyone using Azara?
↧
eCW Dental Module Users - Anybody using Tigerview Imaging
Any ecw dental module users using Tigerview Imaging? What are your experiences with the “bridge” launching ecw to Tigerview?
Thanks!
Lyn
↧
eCW Down?
9:34 AM: [First User Reporting Issues] All our users are pretty much unable to do anything in the EMR currently getting errors like this when attempting to login or navigate menus:
eClinicalWorks
Error
This request could not be served due to an internal processing error.
The incident ID on 42.10 is: 7218103754562217781.
Please report this issue on the eClinicalWorks customer care portal
https://my.eclinicalworks.com
or call eClinicalWorks Customer Support
If a user does happen to login they will be bombarded with errors like Access Denied: Invalid Input
Our eCW Nimbus also seems to be getting a similar Incident ID error and doesn’t work for a backup access.
↧
v12 glitch with L jelly bean
Criticlal issue found
In V11, when staff received a test result document via fax, they would manually attach it to a DI or Lab and assign it to the provider for review. The flow forced them to both Assign it AND press Received box otherwise it alerted them and they couldn’t send it.
Now in V12, staff can assign the test to me after attaching but I wont see it in my L jelly bean unless they ALSO check the receive box. But the alert that required them to do both (Assign AND CHECK the receive box) is gone in v12.
The consequence is the test get sent to “netherland” I don’t get it, it’s not under the staffs D or L jellybean. It’s lost until patient calls and asks us what was my result?
That is a major safety issue. Imagine a Ct scan that shows a new lung cancer gets attached and assigned to me but the staff member forgot to check Received. Now what?
There are many other issues with v12 and I’m putting together a list but this one is the FIRST safety one I came across since converting 4 weeks ago from EXE to V12. Fortunately, no harm was resulted to the patient.
↧
↧
Adding Administration CPT to Immunizations/Injections Causes Claim Errors
We are looking for efficiencies with vaccine and injection documentation and billing. eCW allows us to add the drug CPT, CVX code, and Administration CPT into the build of the drug. The only way to not throw an error with the claim is to attach the drug NDC code to the administration CPT code. Our billing department has indicated this is not appropriate and the claims will be rejected because the 90471 or 90472 CPTs are not drugs and they should not have NDC codes. With the administration codes being unique for every COVID vaccine this would be a significant improvement of efficiency if it actually worked correctly.
Currently if we add the administration code to the drug the claim error is “ANSI 5010: Drug quantity (CTP segment) is mandatory in Drug Identification Loop (2410). Please make sure the NDC units is entered properly for the procedure code 90471”
eCW answer to this is to turn on the item key EnableNDCForAdminCPT. This will correct the error but will in turn attach the NDC to the admin cpt.
I have been told by eCW the only option is to manually enter the CPT code for all injections and immunizations. Does anyone add the administration codes to the immunizations/injections and allow the claim to go out with an NDC attached to the administration CPT code? For the last several years we have to add the administration codes for every immunization and injection manually or with a template.
eCW DO NOT CALL ME. I’ve entered my 2nd ticket (11197883) in the last two years regarding the same issue and I received the same response. I would like to hear from my peers due to having issues with missed administration CPT code charges.
↧
Does anyone use Questionnaires through the Patient Portal?
If so, have you run into a problem that if a patient is responding via free text that some special characters are not allowed? But you wouldn’t know that until you try to import the questions into a progress note.
Anyone?
↧
Today’s Poll: Multiple Birth Indicator
Multiple Birth Indicator
Does anyone know what this means?
What the point of it is?
I ask, because ECW placed it front and center of the patient hub, yet I have yet to meet a human being, outside of ECW , that knows what on earth it is for.
I can’t find the most recent colonoscopy, but I can find this meaningless indicator easily!
↧
Random Old Orders Appearing Under “L” Jellybean “View All Reports” Option
We updated to : Server Version: V11.52.305C.66_64
I undersand there is a policy to post all results to patient portal now, but, for some unknown reason, orders as old as 8-9 years old are appearing under the “L” jellybean, with a demand we “post them to pt portal”!
It’s not clear why such old orders are appearing or what orders are chosen by the system. It’s my understanding the medical record policy to post results is not “retroactive” to the distant past.
Does anyone understand this situation? Is there a way to stop it?
↧
↧
Extremely slow
Fellow ECW users:
Recently, ECW is extremely slow and freezing often. We have the hosted SAAS version. I believe that we are hosted in Atlanta?
We called tech support. They recommended using 11E. We tried the 11E version with no improvement in performance.
Do you all have a similar experience?
Any suggestions on solutions?
Patients and staff are frustrated making us consider even drastic changes. Living in Florida, hosting ECW in our server is not very attractive due to hurricanes.
Any suggestions will be very much appreciated.
Thanks
↧
Technician inconsistency
The inconsistency of the techs’ knowledge continues to baffle me.
I asked a question in the eCW Live Chat regarding a setting we had turned on for some providers, I just couldn’t remember the obscure workflow.
The Live Chat tech told me it wasn’t possible (even though I knew it was, since we had it on for other providers).
I closed out of the chat and connected again with a different tech, who told me the same thing, that it wasn’t possible.
I put in a ticket.
Two technicians called me at the same time. Two other technicians emailed me at the same time, copying & pasting the exact same script with paragraphs of information I didn’t need, not answering my question.
I updated the case with the exact same question (showing, once again, that the techs don’t read what I put in the ticket description).
Another tech emailed me after that and said it wasn’t possible.
Last, a different tech emailed me the workflow I needed. PROVING THAT IT WAS, INDEED, POSSIBLE!
How did 7 technicians touch this case and confidently give me the wrong answer?! This happens ALL. THE. TIME.
All I can do is laugh and keep putting in new cases to get new technicians until I get the answer we need.
Just makes me look stupid to my staff when I give them wrong answers because I trust the technicians. Lesson learned.
Thanks, just needed to vent.
↧
Multim to Medispan
We’ve been on eCW since 2007 and have the Multim database. I’ve understood from other users that changing to Medispan is beneficial. In discussion with eCW, we have been told that for the conversion to proceed, all the flow sheets and order sets are deleted. This means that all the flowsheets and order sets need to be recreated from scratch. The scope document says that Medispan medications need to be added to some areas post-conversion but it doesn’t say that the items (flow sheets and order sets themselves) will be deleted. I understand that Medispan medications would need to be added but is it correct that the flowsheets and order sets themselves are all deleted?
Can someone who has been through the conversion help me out? Thank you
↧
Windows 11 and death of MODI
Although MODI has been unsupported for years we are finding that with Windows 11, MODI is gone. For those of you on Windows 11, how are you advising staff to copy and paste from tiffs since OCR and MODI no longer work? Our coding and hospital to home transition teams heavily rely on MODI and OCR.
I do not need a call from eCW. I am surveying my peers for workflow options related to Windows 11.
↧
↧
Documents - This section has been modified by another user…Pop up message
Since upgrading to V12.0.1.03007142 plugin 5.3.4593 we are getting reports of users working documents getting the pop up box stating: “This section has been modified by another user. For patient data consistency, your data will not be saved. Please re-enter the information if applicable.”
It is being reported that only the single user is in the document at that time.
I’m not aware of any database tables that log the access attempts to confirm that yes in fact someone else accessed the document at the same time.
Has anyone found this same behavior and/or figured out how to stop it from randomly happening?
eCW: I’m not aware of the workflow that causes this. It is being reported that they are the only one in the document at the time. I’m not able to reproduce the issue on my own as it is being reported to me. If this is a known bug I’d love a ticket so the JIRA id can be shared, but I don’t want the headache of telling a tech that I can’t show them the steps to cuase th error. I can only show the error message being received.
↧
Pulling in outside vaccines
What is your workflow for pulling in outside vaccines from your state registry that you don’t keep in house? Are you building those outside vaccines in your vaccine inventory so they can be pulled in? Or do you have a different workflow? I just know if we build them in the inventory they may get ordered and we wouldn’t have them in a lot inventory. Seems like a disaster waiting to happen. We are an FQHC and sometimes get several different versions of the same vaccine name so are we have a lot in our build, so the thought of adding more, especially if we don’t have it ins stiock seems a little maddening.
Thanks,
Karen
↧
Color of visit statuses on resource schedule changed
I have been receiving calls from our staff this morning regarding a change in the shade of the visit status colors. For example, the color we used to have has turned into a darker shade of green. Neither eCW nor Chrome was updated, so I am trying to understand what is causing the colors to appear different. As far as I know, a color hex code should remain consistent. Is anyone else experiencing this in their environment?
↧