I have a user who is using the V11 exe and experiencing a “V11.40 has stopped working” error any time she is working in patient documents. The first document opens fine but without fail the error occurs when opening a second doc from the list.
Anyone else experience this issue?
Is anyone currently on the v11.40.23.42? We were informed 500 customers were already on this version.
I ask because we were intending on moving from 11.40.7 to 11.40.23.19 in September, and would like to have a better grasp on what other eCW customers have faced while on v11.40.23.42.
Thanks
Hello,
We went live with 10e in Jan 2018 and upgraded to 11e in April 2018. We are exclusively web client users. Since our implementation, neither eCW, Topaz or Scriptel can show us how we can efficiently manage forms in eCW, whereby we can auto-populate standard consent forms and have patients e-sign them. The current process with Scriptel pads is cumbersome and inefficient, and we also ruled out Topaz pads. We’ve revered back to printing forms and scanning, which flat out stinks. eCW has yet to provide a viable solution other than continuing to offer ecliniforms, which do not allow for any fillable fields (check boxes, radio buttons, free-text text fields).
Question is what are other 11e sites doing? Has anyone been able to go paperless on 11e with e-signature pad products or third party solutions?
Would appreciate your feedback.
Thanks,
OS
Indiana has mandated EPCS beginning 1/1/2021. We have a provider whose first name on his drivers license is different than the name on his medical license and DEA#(credentials in eCW). Exostar cannot verify his identity unless his eCW credentials and his drivers license match. Provider does not want to change his drivers license to match his MD and DEA#.Has anyone ever run into this situation? Any suggestions?
Hello,
So now that mobile check-in has been released for those cloud hosted clients, I wanted to see if any one would be willing to share their experiences and what they think of the product so far. We are not cloud hosted so we are still waiting to the general release of it. From the release notes that we have seen, we are a little concerned about the lack of control when it comes to what can and cannot be hidden e.g. medical hx, medications, etc.
Thank you in advance for your time.
Has anyone rebranded a clinic name?
Did you rename the facility in eCW or did you create a new facility?
We know there are pros/cons to , but if you have gone through this I’d be like to hear your experience?
Why did you choose that option?
What issues did you encounter?
Thanks in advance.
Does anyone else have a folder “PortalBox” in their “Patient Document” list?
If so, does it have any purpose? The name seems to suggest that documents in that folder would post to the patient portal, but that does not seem to be the case.
Thanks
Are clinic uses televisits a lot for Behavioral Health patients. We have had a lot of problems with connectivity issues when a televisit call runs longer then 20 min. We either lose the patient completely or volume cuts in and out. Has anyone else experienced these issues with long televisit calls.
With the patients starting to return to the offices, the goal is to keep the waiting room as empty as possible. The providers are asking for a tool that would allow the patient to check in on a mobile device to let us know they have arrived, and remain in their car until we are ready for them. I do not know of any functionality of this type, but reaching out to see if anyone has heard of this type of functionality that works with eCW.
Hello All, transaction fees for open edge are relatively low i.e. 0.3% + $0.09 but apparently if you want to use open edge to process healow check in payments and balance collection specifically, that fee skyrockets to 3.49% + $0.30.
Any one else have this experience?
Hi,
I asked this questions in 2006 and I’m hoping there is a better answer in 2020. I go to NH and I want to do my notes in ECW. What is the best way to type a progress note without the added steps of adding patients manually to the ECW schedule (especially since many patients get added to the schedule when you stop by to see them). I’m trying virtual visits and then faxing but I’m not the cleanest since it’s included the TE box as headers. It also is hard to bill from since any claims created via TE/WE current doesn’t get sent to claims. I was told to use “out of office encounter” but it’s not actually for documenting an encounter, just “out of office claims” How are people using ECW in during nursing home rounds
Hi All,
For the past month or so, we have been having issues with being unable to delete virtual visits. In the CCMR Care Plan section, when you select delete in a virtual visit, it deletes the prior scheduled appointment instead. No bug ID yet.
Thanks,
Allen
Hello, we are just now starting to plan on rolling out eCW’s patient portal proxy settings. As we prepare to do so, we are trying to determine what services to offer portal patients and proxies of different levels. For example I’m interested in what portal options you all make available for these groups:
Proxy Full Access (So a typical parent who is full proxy for their 0-12 year old child.)
Proxy Limited Access.So when State specific settings kick in and a proxy moves to partial access from full. (So a child who turns 13 and our setting move any of their proxies to from “full” to “partial.”)
Teen who is now 13 and now get their own limited access as their parents move to partial proxy access.
So different settings on the portal we are considering activating or deactivating as people move into different types or proxy include:
Messaging to provider teams
View Lab Results
View Billing Statements
Requesting patient appointments
Requesting Refills of current medications
Bill Pay Online
We are just struggling to decide how to navigate these options. What happens to a parent who has full access who then gets limited proxy for their child. How does their access change? What does a teens portal look like at your organization? What can that kid do or see online? Now that their parents are now partial proxies, what can the parents do/see? We want to protect the privacy and rights of our patients without opening ourselves up to complications and complaints from patients. I’d love to hear or talk to anybody who has navigated these waters, things you’ve learned or maybe had to change, and what you do no. Feel free to message or PM me and I’d be happy to connect however you are willing. Thanks so much for any insight!
Is there a way to ‘undo’ when a provider loads a template multiple times? Or to clear all sections and start over?
Thank you!
Is anyone else experiencing script errors in the Medication Reconciliation when adding a new med, after the upgrade? If we get out of the Med Rec and back in , it will allow us to add the med.
Is anyone currently on the v11.40.23.42? We were informed 500 customers were already on this version.
I ask because we were intending on moving from 11.40.7 to 11.40.23.19 in September, and would like to have a better grasp on what other eCW customers have faced while on v11.40.23.42.
Thanks
Being asked about the Expiry feature in patient documents and have gotten conflicting info from eCW on how this function works.
Thanks
Some good news…
NOTICE: The EDUCATIONAL AND OPERATIONS TESTING PERIOD for the AUC Program has been extended through CY 2021. There are no payment consequences associated with the AUC program during CY 2020 and CY 2021. We encourage stakeholders to use this period to learn, test and prepare for the AUC program.
I closed my solo practice in August 2016 to take an opportunity at the University. My EHR with eCW is cloud-based and was instituted in May 2012. I’m trying to make a decision about how to migrate my data. Has anyone ever done this? eCW gives me essentially 3 options. #2 is ruled out for me as I cannot migrate to my new EMR.
1. HTML Hard Drive: We will provide you with your data in HTML format. Included in this data option will be the following: EMR (Progress Notes) and PM (CSV Format. No claims data. This will include Pt Demographics, Insurances, and Appointments.) and FTP. An additional charge, will be charged for an encrypted hard drive on which we will provide the data. Cost $5000
2. Data Export: Should you require for us to export your data to another EMR we will have members of our Data Migration and Post Implementation teams provide you with options and pricing associated.
3. Hard Drive/Relational Database Format: We will provide you with your data within SQL.BAK format. We will provide you with an encrypted hard drive. There is a cost associated for hard drive . You will require the conversion of the data to another EMR. Cost $2500
eCW also offer an option of keeping the website “static” for a contract of one year. Cost $1200.
I think option #1 is probably best and have queried eCW about how it’s searchable. eCW has not been able to give me an example of what the files look like. Currently I’m using the system every day to print out old notes and pathology reports (etc) for old patients who are seeing me at the new place. My concern is that the hard drive will be hard to search for individual patients and documents to print out.
Also I assume if I went with the static option for some period of transition time the Registry function will not be functional. I am using that often as well although the ability to continue using the Registry function is a less important in my decision making.
I also think $5000 seems pretty expensive for option #1. Is there a way to download the data on my own?
Thank you very much for any advice.
Lora Hebert, MD
Are clinic uses televisits a lot for Behavioral Health patients. We have had a lot of problems with connectivity issues when a televisit call runs longer then 20 min. We either lose the patient completely or volume cuts in and out. Has anyone else experienced these issues with long televisit calls.