healow Televisits vs. doxy.me
Hello all,We were considering recently switching to healow for our televisits. We are currently using the free version of doxy.me. I know this issue was discussed a lot back in Spring of this year, and...
View ArticleAWV exception report
Good morning! Is there a report that we can run to show all patients that have Medicare or a Medicare plan that has NOT had the G0438 or G0439 code in the last year? Thank you for any input you may...
View ArticleCreating DX alert for procedure
I’m trying to create a DX specific alert for a procedure. DX alerts have everything but procedures in the dropdown when creating them so I’m in a pickle. I can create just a procedure alert but you’re...
View ArticleeCW EPCS Enrollment - AD FS Enabled
Is there any other practice with AD FS enabled that has enabled EPCS?We are currently struggling with being able to validate the providers identity, each time we try, it simply times out the session. I...
View ArticleList of labs ordered
Is there a way to get a LIST of the Labs Ordered for a particular day… NOT THE JELLY BEAN… which would work if they gave you the option to print out the list.
View Article11.52
We were told by our SAM today that eCW is pausing the 11.50 rollout, and will not be pursuing updates through the rest of 2020. The next batch of updates will resume in 2021 and will be for v11.52.Has...
View ArticleCustom icon/button to launch external website or application
Am I crazy or does anyone currently have some kind of custom icon/button within your eCW instance that when a user clicks it, an external website or application launches?I remember sitting in on a PACS...
View ArticlePatient Portal - Past Statements feature
Is this working for anyone? We have it enabled in settings and have run the task multiple times. It says “statements have not been published” when we click past statements. We’ve tried it on three real...
View ArticleNew my.eclinicalworks.com
Has anyone else been subjected to the misery of the new support portal for eCW? It’s a disaster!
View ArticleReal-time search when ordering labs and Dragon
We started a new doctor today and she does not have RTS when ordering labs, but a “Go” button to select. eCW claims it’s because Dragon is enabled on that machine. I claim we have multiple doctors (and...
View ArticleSpecial Characters used by Therapists
The use of quotation marks by therapists in their care plan notes is pretty common as it documents what the patient said. In v11.50, quotation marks are included under the restricted Special...
View ArticleRx Security - Is anyone using this?
Hi there,Just curious as to how many of you are utilizing the Rx Security feature that eCW offers. (File > Security Settings > Rx Security). We’re considering enabling this functionality,...
View Article11e Web Vesrion>>Editing Letters
How do you edit letters in 11e Web?I see templates, I hit “edit”, and there is no way to edit the letter>just a “hand” cursor to move around the screen.What am I missing?Thanks
View ArticleTelehealth Related Updates
Hello Everyone,I wanted to create this area for Televisit related updates which I post in periodically. I have been posting updates in all the other threads and will attempt to consolidate it here....
View ArticleWeird Issues Recently
We have been experiencing some abnormal issues with our eCW this past week. It feels like someone is literally playing tricks on us. We have experienced issues like users’ security settings totally...
View ArticleAWV exception report
Good morning! Is there a report that we can run to show all patients that have Medicare or a Medicare plan that has NOT had the G0438 or G0439 code in the last year? Thank you for any input you may...
View ArticleWhat’s new in 11.50?
Going through the release notes for exe and browser, and just thought it would be a good idea to share what’s new in the upcoming client upgrade. Not everything but at least the major ones. This is...
View ArticleAlerts opening from resource scheduler
Hi all,When I right-click a patient appointment and click ‘edit’ from the resource scheduler, it seems like sometimes an alerts window pops up, whereas other times it goes straight to the appointment...
View ArticleWeb encounter - reply to patient-where do you enter the message?
When replying to a patient who has created a web encounter through the portal, do you write in the action taken box, the reply to patient box? If I reply in action taken box then click reply to...
View ArticleTeleVisits Q&A
We turned on healow TeleVisits for 4 of our providers to trial and have ran into a few questions1) What role does your MA play in this?2) How are you handling teenagers if they aren’t allowed to have...
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