I’m wondering if another group is had a similar problem and found a way to address it. We have begun to centralize referrals, so for we have centralized 20 or so of our 200 providers. We’re having trouble tracking productivity for referral associates. Since eCW does not log when a referral goes from Open to Pending it has made tracking the workflow difficult.
Does anyone else have a centralized referral process? How are your tracking it?