Ten days ago we upgraded to SP1C-20.3. The aftermath?
Speed is the same (we are locally-hosted).
The ICD-9/ICD-10 icons are a nice feature.
Users will have to upgrade their workstations at the first login after the upgrade. Ours all took 45-90 seconds, even at remote locations with poor Internet more than 500 miles away.
Problems?
1) Document previews (Reports button for faxed/scanned results, for example) were unreadable. After several days, it seems to have been resolved.
2) When writing new prescriptions, the popup below appears. eCW says once you set the NDC, it should stick, but it doesn’t. You need to do it every time. Our providers have adapted by blowing past it and not setting the NDC and things appear to still be going fine electronically. It is, however, concerning.
3) Outgoing faxes broke. Has since been fixed.
4) We had a template loaded for our Claims Summary with our logo and provider/tax ID, which broke, just like it did when we went to C7 last summer. Since resolved.
5) The new Security feature enabling the ability to restrict users’ ability to delete meds in the Med Rec window come with all users disabled. You will have to select those users with permission.
6) You will need .Net 4.5 installed on each workstation. We update .Net routinely through Windows Update so it wasn’t an issue for us.
7) The default for the Med Summary in the right chart panel is set at “Medication.” Your users will need to go into their My Settings and change it back if they used “Date.”
8) The Sel button has been removed from the Progress Note.
9) You cannot add a new item/property to a medication from the popup when prescribing. The hyperlink does not save the change, nor can you edit it the Strength or Formulation by making it a Favorite.
All things considered, it could have been worse, but also it could have been better.
The Document preview issue was a little frustrating. If you have the issue, don’t let the Engineer tell you all settings are fine but nothing can be done. You’ll have to push a little because they finally did change something to make it work.