Hello Everybody,
I was wondering if anyone had any experience with this issue. After our recent upgrade to V10SP2.5.38 our medical records staff is continually running into trouble faxing documents. Often these are large jobs of more than 100 pages.
We will select the appropriate notes to fax by going to “encounters” on the hub and then selecting the desired documents and then clicking “fax”.
Windows does the spiny circle thing for a while and then eventually we get a message that says “could not load the requested page, try again!”
If you close it things seem to work OK, but sometimes it seems this causes the fax to get stuck in a sending state so it keeps sending these large jobs to the receiver.
I was wondering if anyone had seen this before and if there is any advice?
Thanks!