As a dentist I typically only prescribe a few types of medications. However, it took my 5 tries to get around an ePrescription error the other day for acetaminophen, so I did some research. I tried to figure out what was causing the NDC validation errors, if it is possible to update NDCs, etc. I also noticed that ePrescription errors are pretty common for our medical providers.
I had a ticket opened up with eCW and went over the error with a few reps, and got a fairly unsatisfactory explanation and proposed solution. I found a helpful document on my.eclinicalworks.com, and also did some testing on my own. Overall, I found eCW’s handling of NDCs not very intuitive or well-documented, so I compiled a tutorial that covers the issue and current fixes/workarounds.
Here’s an overview:
- Explanation of NDCs and how they are handled in eCW.
- Instructions to set your default database for clinical users (especially those doing intakes) to Medispan or Multim both when adding medications and drug allergies
- How to manually view and correct the NDC on a single prescription
- How to create a Favorite with the proper NDC as a workaround since you can’t update the Medispan or Multim database manually
- How to update NDCs for Favorites, order set medications, custom medications, basically any meds other than those in the Medispan or Multim databse
I hope this helps! It drove me nuts the few times I ran into these errors, and I can’t imagine having them every day like you medical providers. Again, I don’t prescribe a lot, so if someone has a better understanding or correction to this tutorial, please post below. This post should probably be in the Treatment Screen and ePrescribing section, but I put it here due to how widespread of an issue this seems to be. Feel free to move it if needed.