Moved to the cloud went very well. Couple major pitfalls you should be aware of that ECW did not notify me of prior.
All CCM patients will get dis-enrolled and you will have to manually re-enroll them. I was not told of this by ECW prior and hence lost CCM revenue for the month of June. Now having to re-enroll every patient, back date it and re do documentation is a huge time consuming pain in the ass.
Also they disabled permanently the POP UP check box by putting a check and gray it out under treatments. Now I can’t manually enter data and have to use their clumsy Dosage calculator/edit Rx which is more clicks. This is a major pain when you want to write multiple months of scripts at once like ADD drugs. ECW says it can’t be undone and is described as a “Patient safety” feature even though I am the licensed doctor to prescribe with power given by the state, not ECW to dictate how I can write my prescriptions.
Other issues were small. Still can’t access RDP via a macintosh even though I have the asp address from them. Remote client installs have been with occasional glitch that rapid response ticket fixes right away. Overall, 9/10 score except 0/10 for the CCM part. I recommend doing the move the early days in the month whne all you have to do is reenroll since you won’t have much CCM time to replicate.