One of my customers is having an issue on -one- computer where one user sits. It is reproducible with any ECW logon at that desk, even after the desktop computer was completely replaced.
Upon selecting the payment to bring up “Receive Payments”, the person pokes the the drop down next to ‘publish to portal’, and selects “print Billing summary and Receipt”.
This then causes an error, and then a print window. The error hides _behind_ eclinicalworks, and is associated with the eclinicalworks.exe process, called “Web Browser”
The error is:
Cannot find
‘...:/Users/<username>/AppData/Local/Temp/<random name>.htm’
Make sure the path or Internet address is correct.
The file does exist in the temporary folder, can be opened up, and printed from there. (even though the slashes are incorrect for windows)
My question - has anyone else seen this issue? Additionally, does anyone have an idea of a workaround or the fix for it? It started happening on one machine, which I reinstalled ECW upon. That didn’t work. I then replaced the computer with a new one, made from an image. Another machine with the same image prints fine. The _new_ machine then gave the same error. Logging the user out, and logging in another user gave the same error. Printers were completely replaced.
It’s almost as if it is related to the network location of the computer.