So the thing parents call us the most about is that they are trying to request a med refill through the app and the med list is blank. We have seen it with fresh installs, with folks that have used the app for months, no consistent commonality to help us figure it out. The ecw recommended fix is to uninstall and reinstall the app, which does seem to work for most parents, but only some of the time. The parents who have the app for a while have also forgotton their password usually, so there is the hassle of reseting the password for them as well.
Any idea what we or the users might be doing to cause this?
Thanks,
Chris