Patients are reporting that they see “3 dots” in the body of their email when portal messages from our practice are sent out.
What is the solution to this? My Help Desk tells me that the patients need to add us to their safe sites? Surely, at this point, there is a way to resolve this. As currently when patients get this, it doesn’t even look like there is anything to the message. It looks like it’s just a glitch on our end when we are trying to communicate with our patients.