So we upgraded to 10e today and have put in the tickets to get the wrinkles ironed out. We have one big problem though, all of our in house labs don’t have reference ranges listed anymore. The below ecw response implies to us that we have to wait for next version to roll out. We have a COLA inspection coming up and we cant be running labs without reference ranges.
Do we need to revert back to the old 10? Did anyone else have this glitch show up and if so, was it fixed promptly? We replied to this, but cant wait a couple weeks to find out it is something that can be fixed promptly.
Thanks,
Chris
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Hello Customer,
We had received your request on 05/17/2017 for support via the case number 5573594 - Reference Ranges not coming up for labs. This has been identified as a bug in your current version and will be fixed in a future version.
Also, an electronic response on this case is now available on the customer support portal.
It will be sent to the R&D team for review. We appreciate your patience and cooperation.If you believe the issue may present a concern, please reply to this message to let us know.
Thank You,