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Reply to patient -sending reply to the portal

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I need a more streamlined way of replying to patients if I am to engage both them and myself in the portal. Right now when I send a message I have to uncheck the boxes to send a VM or SMS/text.
And then when I do send a message and the boxes are checked I get the above error messages. IF I don’t have the ABILITY to send SMS or VM via reply, then WHY even have it as an option?!

If eCW made cell phones if I wanted to send a text on my phone I would have to unclick Facetime and phone call. EVERY TIME. I’d never get anything done or ever want to talk to anyone. And now it’s like that, but medical… and patients count on me.

Is there a fix for this I’m not aware of?


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