Anyone else experience this? I know I spoke to a few folks at the conference who were…
Randomly (of course), a user will open a TE and the radio button will be on Addressed or Addressed and Docs Reviewed. If caught, they can flip it back to Open. If not, it never goes where it’s sent. Sometimes, they’ve opened the TE (from their list of TEs) and it’s already had Addressed in red at the top, with no way to open it again. See the weirdness there? It’s not that the mouse is over-clicking; I trained and watched users do this by clicking all the way to the left, away from those radio buttons. We even turned on an Item Key so they have to click on the Reference Number to open the TE (except in the Encounter list.) It seems to plague only certain users and randomly, maybe 1-2 times a day or so. We’ve lost notes, missed meds, not returned calls. It’s less than lovely and eCW isn’t able to help.
Sorry to vent, just at a loss.