We are looking to implement Kiosk registration in some of our family practice clinics. I am in the process of setting up and testing for our first pilot clinic. There are a few roadblocks that have come up for us though. Hoping someone has some advice to get around them or can share some ideas!
1. We have Medicare Secondary Payer forms that need to be filled out for all patients who have Medicare insurance. So far there is no way to link a consent form/questionnaire to show up for these patients only. We also have forms that uninsured patients need to fill out. There is no “easy” way to get these forms filled out.
2. We will not be using a card reader to collect co-pays which means there will likely be many missed collections.
3. If the insurance cards are outdated, patients can take an updated photo, but it does not transfer the ID/Group number into eCW like the scanner would at the front test.
4. There is no way to collect a $100 payment for uninsured patients at time of registration
5. With these roadblocks, we have considered using Kiosk registration at our Urgent Care Locations where patients come in without an appointment. Is there a way to allow patients to create an appointment for that day at the time of registration to make this work in an urgent care setting?
Thanks!