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HPI not bulleted

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Looking for some help!  I built a template with a new category in the HPI, and all the symptoms display nice and neat in a list form. When I pull the template into a patient progress note, it saves in paragraph form and is messy to read.  I am selecting to save as bulleted, and have the correct settings configured for print/fax/view in bulleted and user setting for structured data in new line.  I attached an example of the template and a progress note. 
I have a ticket in with support, who have not been able to help.  I have shown the issue FIVE different times to FIVE different tech support people.  No resolution and today tried to just close the ticket.  Can anyone help??  Thank you in advance.


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