Been in eCW a long time and know special characters are a no-no, but are you using an apostrophe with last names that have one? O’Brien, O’Malley, etc. Our last names that require an apostrophe are all over the place. O’Brien…O Brien…obrien…. Obrien….
I know apostrophes should not be used in documentation in the progress note, but are you using them for patient last name? We are, without issue, when they are actually used.
Thanks,
Karen