I’m curious on how other practices are handling support issues.
We are a 20+ facility practice with over 150 users (nurse, front office and providers). I am the only one that handles eCW issues for my practice. Since users can’t log their own tickets and need admin access to have eCW control their computer, I find myself being the middle man between the user having a specific issue and eCW support.
Has anyone found a good workflow to handle support tickets?