Greetings eCW Users! A new ‘feature’ in eCW has been provided that needs more attention as eCW claims it is not happening to anyone else. When ePrescribing, sometimes you get “A network issue has occurred…” message and defaults to Print. This is because something inside or on the back-end of eCW triggered a “System Outage” and as per DEA requirements, defaults to paper.
The system outage is on eCWs end, but is not a real system outage, its just bad error coding and troubleshooting inside eCW; however it falsely triggers the eRx as sent, locks it, and defaults to Print, and can’t retransmit because of this. Interesting thing is we Do Not Print Scripts. We get the error while on a Televisit and eRx with the patient on the call, in Web Encounters, all in the Web or Plugin versions, very random. However, all default to a print, and we cancel but the trigger is already set and locked…. then have to create a new encounter to eRx since we can’t do it on the original. Obviously a patient safety issue, and as per eCW, this is a System Outage which should require a separate eCW case.
So there are few issues here, but the one I’d like to poll the community is: Have you ever received this error message?
If so, please let us know when, where, and how often. We can then work on escalation and workflow improvements.