Most of us know the issue about accessing eCW SaaS from outside the US doesn’t work… unless you let eCW know, and they can create a temporary rule to allow access, or a perm rule. Recently, for our practice, we have patients who go back home or on vacation, but want to keep their Televisit appointment (outside the US). This is fine as I prefer and respect the added security eCW puts to the general access form the Internet, but it does pose some challenges.
So far, there are only three ways I know of to get this to work:
1) Using a VPN, and connect to a US Server, which would then allow the access - preferred
2) enter a My.eCW Case for a temporary rule to allow that particular country, for a specific date - works well, eCW is responsive and prefers this, but I feel it also adds a risk
3) Using a remote desktop session to some VM or other machine (not using a VPN) within the US and using that to connect
Obviously a combination of 1 and 3 would also work. In addition, providers who go on vacation can also do the same (its the same for both patients and providers).
My questions is: does anyone else have this same requirements, and if so, did I miss anything or wereare you aware of the options?
In addition, I’m familiar with myself and other patientsproviders using PureVPN, and PIA (Private InternetAccess), anyone have success with others? recommend others?
