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Deny Refills for Departed Provider

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I seem to remember reading a pdf from eClinicalWorks this fall which outlined the recommended workflow for denying refills in E jellybean for providers no longer with the practice. Denied > Provider no longer at this practice or location.

I cannot for the life of me find the pdf and neither could support this morning.

Is anyone familiar with the pdf I am looking for? I thought it was a short 2-3 page pdf, but I might be thinking of a 2-3 page section of a larger pdf.  I understand the recommended workflow, but have been asked to produce this document for a member of leadership. Does anyone else know what pdf publication I am thinking of? Am I loosing my mind?


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