We have alot of trans patients and we use their preferred name along side their legal name in eCW. Once their name is legally changed on license and insurance, we remove their “dead name”, which we know carries over to the patient portal. We’ve had patients complain that it does not carry over to the Healow app and it is causing some strife with some patients. I tested this with my test patient in Healow and the original name is still present weeks later…it did not change. At first was given instructions from eCW to manually change the name in the app, but that did not work, then eCW said they it cannot be changed. Anyone know if there is a manual change or something I am missing?
Appreciate it,
Karen
↧
Changing patient name in Healow app
↧