We just received an email from our SAM about 15 mins ago regarding a V11.40.19 deployment tonight for our datacenter that will put us offline from 9.30pm to 4am next day.
I would like to inform you about the bulk deployment for V11.40.19, which is scheduled for the datacenter you are hosted on tonight. The Release notes are available on the support portal. The application will not be available from 9.30 pm PDT – 4 am PDT. This is only a server side change and no client side action needed.
The only thing I see on the notification portal is this notice, but not until Nov 2nd, did this get moved up possibly? Anyone else receive an email??
Notification on Portal:
eCW Data Center Maintenance Notification - ASP 33 - Pod 1 - Oct 2019
Dear eClinicalWorks Customer,
eClinicalWorks is constantly reviewing technology platforms and architectures to provide clients with the best possible hosting solutions, and to plan for projected growth. As a result, eClinicalWorks will be completing required maintenance on the database servers in the Santa Clara, CA hosting facility.
This maintenance has been scheduled for Saturday, November 2, 2019 from at 12:01AM ET to Saturday, November 2, 2019 at 9:00 AM ET.
During this time, eClinicalWorks will not be available. This maintenance will occur on the server side; no client action is needed.
Am I looking in the wrong place? Does anyone have any more info? Is this suppose to be a major upgrade that we’ll have to deal with tomorrow morning with settings changed all across the board? I wish we had more info.
Any info would be greatly appreciated.