Dr. John is covering refills for Dr. Jane. Dr. John selects his name from the ‘covering’ drop down and sends the refill response (approved). Dr. Jane’s name is still on the refill response as if she sent it.
Staff seem to be certain that before our V11 upgrade it showed the covering providers name on the script. I went back in the prescription log Documents > eprescription > filtered to refill response, and couldn’t find an instance where it showed the covering providers name on a script.
eCW is clueless but it’s possible I’m not explaining the situation clearly.
Thank you for the help.