Anyone else noticing that it takes 15-20 minutes on average to get to an operator on the customer service line? The wait to get to a person is unacceptable! Once you get through to a person, the technician you are trying to call back is “not available’ so you end up waiting for a call back . . . . and when that doesn’t happen, you start the whole process over.
Did they lose a bunch of staff or something? It wasn’t this way a year ago.
So frustrated!!!
