The HUB has a large menu organized as buttons and others such as drop down access. These are exclusive to HUB such as Fax log (for the particular patient), Account Inquiry, share by P2P, Action, etc. Since I upgraded to Version 11. If I have the hub open create a TE and then when I try to open another HUB to check on a different function such as Account Inquiry, Referrals, Fax Log, Billing alert the ecw support refuses to allow me view the HUB with a message popping up saying that I can’t open another instance!
Due to this I am not able to quickly check on the patient details at various areas. It has affected workflow and slowing me down. When I called ecw support to disable this warning, was told that it can not be done. Has anybody else noticed this and how do you feel about this backward step in functionality?
Please feel free to chime in so that ecw reconsiders this change and brings back the functionality of being able to open multple instances of HUB or create a workaround by offering these menu items easily accessible in different windows.
