We have had patients complain about receiving the wrong times on their appointment reminder calls. Not all. just here and there. Also had two patients on the same day that had their times swapped. One was actually scheduled to come in at 930 but her message said 1:00, patient with appointment at 1:00 meassage said 930. The message logs reflect their appointment time , but the patients are adamant that they received the wrong time. And of course, ECW says that it is working correctly and because the time was correct on the Log that was the time that the Call said.
Has anyone else had this issue?
↧
Wrong time on Messenger Calls
↧
