Do you use any eCW or 3rd party features for real time, urgent communication? ie a provider who is seeing patients on the floor needs urgent information or needs to take urgent action. While we are addressing challenges in our phone systems in these situations, we are wondering if there is a solution within eCW.
We have many High Priority TEs so another one wouldn’t get a provider’s attention while s/he is seeing patients, and providers have given the feedback that they often don’t see the urgent/emergent Messages either.